Shipping policy

Thank you for shopping with Active Green Pro! Below is our detailed shipping policy to ensure a smooth and transparent shopping experience.

Shipping Method: All online orders are shipped via Canada Post.

Shipping Destinations and Costs:

• Canada: Enjoy free shipping on all orders over $75. 
• USA: Benefit from free shipping on all orders over $100.

Order Processing Time: We understand how excited you are to receive your order, so we strive to process and ship all online orders within 1–2 business days (Monday to Friday), excluding public holidays. Please note that processing time may be slightly extended during peak seasons or promotional events.

Back-Ordered Items: At Active Green Pro, we make every effort to keep our inventory up-to-date. However, if an item you purchased is out of stock during order processing, it will not be shipped. Rest assured that you will not be charged for any unavailable item.

Shipping Notification: Once your order has been shipped, you will receive a shipping notification via email. This email will include tracking details to help you monitor the status of your package's delivery.

Customer Support: If you have any questions or concerns regarding your online order, our dedicated Customer Support team is always here to help. Please don't hesitate to reach out to us for assistance or information.

We value your business and are committed to providing you the best possible service. If you have any further questions or require additional assistance, please feel free to contact us.

Thank you for choosing Active Green Pro!