Shipping & Delivery

Shipping Method: All online orders are shipped via Canada Post for Canadian orders and USPS for US orders.

Processing Time: All orders are processed within 1-2 business days, Monday through Friday (excluding holidays). Orders placed on weekends or holidays will be processed the next business day. Please note that processing time may be slightly extended during peak seasons or promotional events

Shipping Rates:

Canada: Enjoy free shipping on all orders over $55.

USA: Benefit from free shipping on all orders over $75.

For orders below the free shipping threshold, shipping fees will apply based on your location and will be shown at checkout.

Order Tracking: Once your order has shipped, you will receive an email with a tracking number to track your package. You can also check the status of your order by logging into your account.

Address Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for delays or missed deliveries due to incorrect or incomplete address information.

Delivery Issues: If your order is delayed or lost in transit, please contact us immediately.

If you have any further questions or need assistance with your order, don’t hesitate to contact our customer support team. We are here to help!

Thank you for choosing Active Green Pro!